Privacy Policy

Truebell Beverages – Diplomatic Supplies value its user’s privacy. We have policies and procedures to ensure that all personal information, is handled sensitively and  securely. This Privacy Policy will help you understand how we collect and securely use personal information of our customers those who visit our website or make use of our online facilities. Our policy has been designed and created to ensure those affiliated with Truebell Beverages – Diplomatic Supplies of our commitment and realization of our obligation not only to meet but exceed most existing privacy standards.

We reserve the right to make changes to this policy at any given time. If you want to make sure that your up to date with latest changes, we advise you to frequently visit this page. This policy applies to all our customers who are visiting our website, and it governs any and all data collection and usage by us. Through the use of our website, you are consenting to the data collection procedures expressed in this policy.

INFORMATION WE  COLLECT AND STORE

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with product and services. To enable us to provide products and services to you, we may ask for personal details such as your name, address, telephone number or email address. Some examples of where we may need these details are sales, returns or competitions. This requires us to collect personal information about you and only from you if it is reasonable and practical to do so. In addition to personal information we may have occasion to collect non-personal information such as age, gender, house hold income, political affiliation, race and religion as well as type pf browser we are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality services.

WHY WE COLLECT INFORMATION AND HOW LONG

We are collecting your data for several reasons including but not limited to below:

1. To better understand your needs and provide you with services you have requested.
2. To fulfil our legitimate interest in improving our services and products.
3. To send our promotional emails containing information which we think you may like.
4. To contact you to fill out surveys or participate in other types of market research.
5. To customize our website according to your online behaviour and personal preferences.

The data we collect from you will be stored for no longer than required. The length of the time we retain said information depends upon certain parameters like the length of the time your personal information remains relevant, any retention period prescribed by the laws and regulation or recommended by regulators, professional bodies or associations, any limitation periods within which claims can be made and our legitimate interest in keeping such information as stated in this policy.

Truebell Beverages – Diplomatic Supplies takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required or if you ask us to do so because you no longer intend to use our site or services. The types of measures we take vary with the type of information, and how it is collected and stored. Under some circumstances we may need to retain personal information in order to fulfil legal responsibilities or resolve disputes which may arise.

Generally, you have no obligation to provide any information requested by us although we may not be able to provide you with the goods and services that depend on the collection of that information.

USE OF INFORMATION COLLECTED

The personal information that we ask for is generally used in operations of our website and to ensure delivery of the goods or services you need and request. We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. We may also be in contact with you regards to completing surveys and/or research questionnaire related to your opinion of current or potential future services that may be offered.

DISCLOSURE OF INFORMATION

Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way which does not personally identify individuals.

We will use and disclose your information in below cases only:

1. As necessary to provide services or products you have ordered.
2. In other ways described in this policy or to which you have otherwise consented.
3. As required by law or in response to any legal cases, search warrant etc.
4. To outside auditors who have agreed to keep the information confidential.
5. As necessary to enforce terms of services.
6. As necessary to maintain, safeguard, and preserve all the rights and property of Truebell Marketing & Trading FZE.

ACCESS TO YOUR PERSONAL INFORMATION

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

If you require access to your personal information, or have questions or concerns in relation to how privacy is managed by Truebell Beverages – Diplomatic Supplies please contact us at diplomatic@truebell.org

If you require access to your personal information, we will require proof of identity.

UNSUBSCRIBE / OPT-OUT

All users and visitors to our website have the option to discontinue receiving communication from us by way of email or newsletter. To discontinue or unsubscribe from our website please email diplomatic@truebell.org

SECURITY

We take utmost precautions to protect your information. When you submit sensitive information via website your information is protected both online and offline.

LINKS TO OTHER WEBSITES

Our website contains links to affiliates and other websites, we do not claim nor accept any responsibility for any privacy, policies, practices and/or procedures of other websites. This Privacy Policy applies only and solely to the information collected by our website.

ACCEPTANCE OF TERMS

By using this website, you are hereby accepting the terms and conditions stipulated within the privacy policy agreement. If you are not in agreement with our terms and conditions, then you should refrain from using our website. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

CHILDREN UNDER THE AGE of 21

This website is not directed to and does not knowingly collect personal information from children below the age of 21. If it is determined that such information has been inadvertently collected from anyone under the age of 21, we shall immediately take the necessary steps to ensure that such information is deleted from our website.

HOW TO CONTACT US

If you have any question or concerns regarding the privacy policy agreement related to our website, please feel free to contact us at the following telephone, email and mailing address:

Email: diplomatic@truebell.org

Telephone: +971 6 534 2111 / +971 56 689 8120

Mailing Address: PO Box 4146, Sharjah, UAE